2022-2023 Official Language Minority Community (OLMC) Experiences with Canada Revenue Agency Programs and Services (Canada Revenue Agency/Nanos)

Canada Revenue Agency (CRA) retained Nanos Research to conduct focus groups among official language minority community (OLMC) members in Canada. The purpose of the research is to consult with OLMCs with regards to their needs related to service and program delivery in their first official language as well as to develop targeted action plans to address these needs, and to gauge the level of satisfaction OLMCs have with the CRA in how services and programs are made available to them in that language.

Nanos conducted 10 online focus groups among Canadians, 18 years of age and older, whose first official language (FOL) is not that of the majority in their province/territory of residence between June 20th and 28th , 2023. Eight (8) of the groups were conducted in French and two (2) were conducted in English. An official language minority was defined as Canadians over the age of 18 whose first official language is not that of the majority in the province or territory where they currently reside in (i.e., English in Quebec or French in Ontario, B.C., and the Atlantic Provinces). First official language of respondents was defined as the official language (English or French) they can speak well enough to conduct a conversation and in which the person is most comfortable and proficient. Those who did not speak English or French well enough to conduct a conversation were excluded.
The configuration of the groups was as follows:
• 2 groups of Atlantic Canada residents (FR)
• 2 groups of Ontario residents (FR)
• 2 groups of Prairie residents (FR)
• 2 groups of British Columbia residents (FR)
• 2 groups of Quebec residents (ENG)
Across all groups, 100 participants were recruited and 76 attended. Participants received a $100 honorarium. Focus group sessions were about 90 minutes in duration.

The research was commissioned by the Canada Revenue Agency and was conducted by Nanos Research.

This publication reports the findings of this research.

To view the full report in English, click here.

To view the full report in French, click here.