Veterans Affairs Canada (VAC) retained Nanos Research to conduct focus groups among non-client Veterans and non-client family members and caregivers of Veterans in the form of online focus groups[1]. The purpose of the research was to allow VAC to assess the understanding and perceptions of non-client Veterans, their families and caregivers regarding web content for two of VAC’s most used programs and services. The study also seeks to identify—in terms of program information and eligibility crit...
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