Established in 2007 by several telecommunications service providers, the Commission for Complaints for Telecom-television Services (CCTS) is an independent telecommunications consumer agency. Its mandate and structure were approved by the Canadian Radio-television and Telecommunications Commission (CRTC). The mandate of the CCTS is to resolve and report on consumer complaints regarding phone, internet and TV subscription services. Telecommunications Service Providers (TSPs) and licensed Televisi...
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