Canada Revenue Agency (CRA) retained Nanos Research to conduct focus groups among official language minority community (OLMC) members in Canada. The purpose of the research is to consult with OLMCs with regards to their needs related to service and program delivery in their first official language as well as to develop targeted action plans to address these needs, and to gauge the level of satisfaction OLMCs have with the CRA in how services and programs are made available to them in that langua...
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